IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Which articles may be returned?
Masks may not be returned for hygienic reasons.
Other items may be returned free of charge in their original packaging, and not worn, within 14 days of delivery without giving any reason. The shipping costs are to be paid by the buyer.
Address for returns in Austria:
HeiQ Materials AG
c/o MS Direct Austria GmbH
Unfortunately I have ordered the wrong article (size, colour etc.). Can I still exchange it? Order an additional article?
Please contact our customer service by phone as soon as possible and write a message to our e-mail addresses.